Shipping information

Shipping Methods

We utilize Standard Shipping for the majority of our orders. Once production is completed, delivery typically takes 4-7 business days for US domestic orders and 5-10 business days for international orders. For more specific information, please refer to the section below titled "Delivery Time Frame."

We offer two Expedited Shipping options for faster delivery:

  • Express Shipping: Items will be delivered within 3-5 business days after production is completed. Please note that this option is not available for PO Box addresses.
  • 2-DAY Shipping: Items will be delivered within 2 business days after production is completed. This option is also not available for PO Box addresses.


Expedited Shipping is currently available for Mug and Apparel (T-shirt, Hoodie, etc.) orders within the US.

Please note:

  • While over 97% of packages arrive on schedule, delays can occasionally occur due to severe weather conditions, customs procedures, or incorrect addresses. If you encounter any such delays, please contact us immediately.
  • If you would like to opt for express shipping, send your request to the Modify or Cancel Order Center.
  • For modification orders, please note that production time will be extended by 1-2 days.
  • For orders delivered to a PO Box, ensure you include the full 9-digit ZIP code in your shipping address.
  • A tracking number will be emailed to you once your order is ready for dispatch, allowing you to track your package until it reaches your doorstep.
  • Please ensure all delivery information is accurate. Incorrect or missing information may require us to contact you for updates, potentially causing delays in the delivery of your order. Customs clearance can also contribute to delays.
  • Provide complete address details to prevent the package from being returned to us.

Most packages (97%) arrive on time. However, orders may occasionally arrive after the estimated delivery date. Potential reasons for late delivery include:

  • Incorrect address
  •  Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

If your package does not arrive within the expected delivery timeframe stated on our website, we offer you the choice of a resend or a refund. Please email us at support@winafaye.com, and we’ll promptly resolve the issue to your satisfaction!

Customs policies differ significantly from country to country. While some nations do not impose import fees on shipments, others do. Please note that taxes are not included in the prices listed on our website, meaning you may be responsible for paying duties and taxes upon receiving your order. These import taxes, duties, and associated customs fees, determined by your local customs office, may be charged when your order reaches its final destination.

Shipping Fee
*Applicable to Standard Shipping. Charges are estimated based on your location and the weight of your order. The minimum shipping fees are outlined in the table below:

 Location Shipping Cost
US 6.25
Canada 8.25
United Kingdom
Australia
Rest of the world 12.25

 

Carrier Contact Information 

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed upon acceptance of payment.

Note: Once your package reaches the destination country, national carriers may utilize regional carriers for final delivery. In such cases, please reach out to either the carriers or us for precise details regarding your shipment.